Refund policy

Refund Policy

At KIWINZ Professional, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

  1. Eligibility for Returns:

    • Products must be returned within 14 days of purchase.
    • Items must be unused, unopened, and in their original packaging.
    • You’ll also need the receipt or proof of purchase.

  2. Non-Returnable Items:

    • Products that have been opened, used, or damaged after delivery are not eligible for return.
    • Items purchased on clearance or marked as final sale cannot be returned.

  3. Process for Returns:

    • Contact our Customer Support Team on WhatsApp +92 311 9927711   with your order details to initiate a return.
    • Once approved, you’ll receive instructions on how and where to send your item back.
    • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

  4. Refunds:

    • Refunds will be processed once the returned product is received and inspected.
    • Approved refunds will be issued to the original payment method within 7-10 business days.

  5. Exchanges:

    • Exchanges are subject to product availability. Please contact us for assistance with exchanges.

If you have any questions about our return policy, please don’t hesitate to reach out. We’re here to ensure your experience with us is smooth and satisfying!